Title: Unfair Monthly Increases on My Vodacom Top-Up Contract

I am extremely disappointed with the way Vodacom is handling my 36-month top-up contract. I took this contract around April/May 2024, and at the time, the monthly cost was just under R1,200.

Since then, my bill has been increasing almost every month, and it has now reached over R1,600 — even though this is supposed to be a top-up contract, which I understood to mean a fixed monthly cost unless I manually top up.

This is unacceptable. I was never informed that the monthly fee would escalate like this, especially not by such a large margin. I’ve received no explanation, no warnings, and no breakdown that justifies these ongoing increases.

I would like Vodacom to urgently: 1. Explain why these monthly charges are increasing. 2. Provide a full, itemised breakdown of my bills from the start of the contract. 3. Rectify any incorrect or unfair billing.

I have tried to seek clarity through other channels, but I am still without answers. I am now reaching out via HelloPeter in hopes that Vodacom will take this matter seriously and respond with urgency and transparency.