Title: Frustrating Contract Cancellation Experience with Vodacom

am deeply disappointed with Vodacom’s handling of my request to cancel my contract ***). For weeks, I have been calling their support line to request the cancellation of this contract. Instead of assisting me, I am repeatedly bombarded with offers for new devices and services I never requested.

The most frustrating part is that, after numerous calls, my number was blocked under the guise of "avoiding *****ulent activity." This conveniently happened after I persisted in trying to cancel my contract, Now, I am forced to pay for every call I make because I cannot use any Vodacom number for communication. Despite this, I ensured I paid my outstanding balance for the month to avoid further charges, yet my issue remains unresolved.

It’s clear that Vodacom consultants prioritize chasing commissions over fulfilling customers’ requests. I urge Vodacom to instruct its consultants to respect customers’ decisions and do what is requested of them, rather than pushing unnecessary offers at our expense.

Contract cancellation should be a straightforward process, but with Vodacom, it has been nothing but a nightmare. As a loyal customer, I expected better treatment, transparency, and professionalism. I've been with this people for over 17 years but it means nothing.