Title: Failure to Assist and Unauthorized Deductions

Complaint:

I'm writing to express my disappointment and frustration with Vodacom's failure to assist me with a previously reported issue. I had reached out to them regarding a contract renewal issue and sim card immigration, which they successfully assisted me with. However, they failed to provide assistance with a related debit payment issue, despite their assurance that they would help.

To make matters worse, I've discovered that unauthorized deductions have been made from my account, and I'm not aware of the charges. Despite resolving the sim card immigration issue, Vodacom still proceeded to debit my account without authorization.

*Request:*

I request that Vodacom:

1. Investigate the unauthorized deductions and provide a full refund. 2. Assist me with the debit payment issue as previously promised