Title: Disgusting Service and Misleading Information - Avoid Vodacom!

I'm writing this review as a warning to others: stay away from Vodacom's terrible service and deceptive practices. I app**** for a data SIM contract online in November and was approved, but the experience has been a nightmare.

## Lack of Transparency The package arrived with no explanation of how or when the SIM would be activated, or that there would be a debit charge after 2-3 working days. I visited a Vodacom branch, and the consultant assured me that the SIM would be activated within 24 hours, but no one mentioned the debit charge.

## Unexpected Charges My monthly bill was supposed to be R309, but it's been higher than that since December. I recently received an invoice stating I owe R818.06 in arrears. When I called customer care, I discovered that Vodacom tried to debit the pro-rata amount two days after activation, but my account was empty.

## Unhelpful Customer Service The customer care representative seemed uninterested and transferred me to the collections department. The representative there was unprofessional, speaking to colleagues in Sotho while on the line with me. When I asked to split the arrears amount, I was refused. The next representative I spoke to was rude and unhelpful, threatening to cut my connection if I didn't pay.

## Unresolved Issue I visited the same Vodacom branch again, and the supervisor was dismissive and rude, telling me it wasn't their problem and that I should take it up with collections.

## Conclusion Vodacom's service is appalling, and their network signal is subpar. I'm extremely dissatisfied and demand that they resolve this issue immediately. If not, I'll pursue legal action. I strongly advise against using Vodacom.

Rating: 0/10