Title: Case Closed Without Resolution

Five days ago, I posted a detailed complaint regarding my fibre installation, which remains incomplete after nearly three weeks. Since then, I have received no phone call, no update, and no installation date.

To make matters worse, I received an email this morning stating that my case has been closed, despite absolutely nothing being resolved.

I have repeatedly followed up, threatened to cancel due to the poor service, and was met with complete indifference. In fact, the sales representative seemed more than happy to process the cancellation rather than assist in getting the installation completed.

Closing a case without resolving the issue is unacceptable. This level of customer service is extremely disappointing and reflects a complete lack of accountability.

I am still waiting for my fibre installation.