SM
Shiela M

1 reviews | Active since Sept 2018

07 Mar 2022, 12:01

TIRING VODACOM

I am deeply disappointed with vodacom as they run their business as if they are running a ****a shop,reason being I was promised to receive 100 vodabucks if I reach my goal of buying a just for you data amounts of R35 or more but I bought for R49 on just for you using(*123# ) and didn't receive the 100VB.Therefore normally when I purchase or recharging from my VB goals they allocate my vodabucks within seconds after my purchase or recharge. What frustrates me is when I purchase Data is always the case of my VB not being allocated, I have to complain first that they I will be receive them. This is cheating because the system should be accurate whenever when someone purchases something it should allocate immediately, I am a loyal customer and they should maje me happy . Today I recharged with R62 in order to reach my goal but sadly I'm still struggling with Vodacom, is like they don't appreciate my business. I will be glad if they can resolve my case as soon as possible so I can spend my VODABUCKS. The number in question is ***

0
Replies (3)
Vodacom
Vodacom's reply07 Mar 2022, 12:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply07 Mar 2022, 15:36
Official
Dear Shiela Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have loaded 100 VB on to ***. Have a nice day further. Regards Consumer Website Team

Best regards,

SM
Shiela M's update07 Mar 2022, 15:44
Reviewer Update
I am grateful for you're co-operation but if at least you can try to fix the issue from the technical side to avoid such complaints again. Thank you.