FN
Fhatuwani N

1 reviews | Active since Mar 2012

15 Mar 2016, 12:51

Tired! Tired!Tired!

Can you please remove the data that you put on my contract when i was upgrading. The lady assisting me told me is for free because they took long to make my upgrade (more than 6 months). I upgraded to Samsung Trend Neo for R129 but now I am paying R149, when i inquire with upgrade they say is because of the additional data so I requested them to remove those data in January but they did not. The lady even told me to go to any vodacom to check the phone i want so that after that i can call her then she can activate the data and smses. I did not know it was all lies.<br> <br> Please just remove them so that i am left with the payment of R129. I do not understand the job of your customer care, In order for my issue to be resolved do i have to come to Hello Peter all the time. The reference number with the upgrade is EC-04NH-3Q9ULT.

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2016, 20:23
Official
Hello netshif,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team