NB
Nasiphi B
1 reviews | Active since Nov 2015
25 Oct 2023, 13:53
Tired of waiting
I remain disappointed at vodacom
I have done a relocation on the 22 of September till today there has been no feedback as to when my WiFi installation will be done I have spoken to a number of *********** consultants who have taken me back and forth and have also spoken to a team leader named Jason Duco who promised to have a look into my issue and resolve and also call me back with feedback. Have not had any feed back from him either he now mise my calls when I call in.
I am pleading some looks into this as I need WiFi in my house
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Oct 2023, 13:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Oct 2023, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NB
Nasiphi B's updateReviewer Update
27 Oct 2023, 12:22I would like like to thank helopeter for the platform to raise our complaints without this platform I would still be going back and forth trying to get Vodacom to come and install fibre in my place.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.
NB
Nasiphi B's update27 Oct 2023, 12:22
Reviewer Update
I would like like to thank helopeter for the platform to raise our complaints without this platform I would still be going back and forth trying to get Vodacom to come and install fibre in my place.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.
NB
Nasiphi B's updateReviewer Update
28 Oct 2023, 12:10I would like like to thank helopeter for the platform to raise our complaints without this platform I would still be going back and forth trying to get Vodacom to come and install fibre in my place.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.
NB
Nasiphi B's update28 Oct 2023, 12:10
Reviewer Update
I would like like to thank helopeter for the platform to raise our complaints without this platform I would still be going back and forth trying to get Vodacom to come and install fibre in my place.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.
Throughout all my waiting and the calls and the data spend while I wait for an installation to be done Vodacom came back saying they don not have infrastructure to do the installation in my place, my question is was this information not suppose to be given and made known to me first hand while knowing exactly that they cannot install the WiFi instead I continued to pay full month’s subscription of more that 800 plus the amount of data I have had to buy while waiting for something they new very well they could not do. I mean I took them 1 day to figure that out after I complained.
I would like vodacom to compensate me with the day mrs I waited while waiting for an entire month plus my 2nmonths subscription that I payed while waiting.