Tired of Vodacom's worst service

I am a frustrated customer who is unhappy with Vodacom's service. A Vodacom consultant called and told me that I am due for a Home internet/Router upgrade of R650,00 but I asked them if there was something much lesser than 650 and they said no.

I went to the shop to ask if what they told me on the phone was true but they said I do not qualify even though I always pay upfront. 2023 I was accused of skipping a payment and they even suspended all their services for the whole year and I was also blacklisted because of Vodacom.