1 reviews | Active since Dec 2016
TIRED OF VODACOM'S NONSENSE!!!
I do not know how many more ways I can tell you that I am SO tired of this nonsense. I have logged so many complaints but it doesn't seem to help. For the past 3 months I noticed that I don't receive my data anymore. (I have a contract phone where I receive R200.00 airtime and 250mb data each month. We have wifi at home and work, so I don't feel that I need any more than what I receive.) I logged a complaint on hellopeter, and only about 3 weeks thereafter, I received a sms from Vodacom, saying that my package doesn't include data. AFTER I HAVE RECEIVED DATA EVERY SINGLE MONTH BEFORE?? Then, when I checked my airtime balance, all of a sudden, I received 2gigs of data (Which I haven't purchased). After that, I have received my 250mb data again every single month. The last month, randomly, my airtime and data just ran out. I hardly make calls from my phone, and as mentioned before, we have wifi at home and work and mostly every where I go, so how did it just ran out? This morning while at home, I purchased R30 airtime, and of that R30 airtime, I purchased 30mg data, because I know I will receive my data and airtime on the 1st of May. Literally after putting my phone down and making me some coffee and checking again on my phone, I receive a sms saying that my data bundle has now run out. HOW??? In Literally 5 minutes and while being on wifi, my data just "ran out"?! I AM SO TIRED OF VODACOM TAKING MY DATA AND AIRTIME JUST SO THAT I CAN BUY MORE SO THAT THEY CAN TAKE IT AGAIN!!! I am now considering moving to another cell phone network. This can't keep going on like this. PLEASE DON'T EVER TAKE OUT A CONTRACT WITH VODACOM!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
