1 reviews | Active since Jun 2012
Tired of Vodacom's Deceptions and lncompetence
I got a call from a telesales woman to sell me an ipad. After some back and forth she finally convinces me that if I don't like the ipad when I get it I have 14 days to return it. On a Fri the Vodafone ipad was delivered to me and within an hour I knew I did'nt want it. I took it home for the weekend to see if I would change my mind. I didn't. I still did not want the ipad so first thing on Mon morning I call the cancellations dpmt to ask them to collect the ipad. <br> <br> The lady on the phone tells me the device will be collected within the week. By Fri the device was still not collected! So I call the number again to find out what is the delay and they give me a new date of Monday. By COB on Mon the device is still sitting on my desk! So call again and AGAIN I get the run around. I have had to call Vodacom 7 times and to this day no one has come to pick up the device. <br> <br> Fine with me if they don't want to pick it up as I have gone out of my way to get them to collect it. But now it is month end and the *********** lot have gone and debited my account for a device I CLEARLY don't want. I would like these people to do their jobs, collect the device and DEFINITELY stop taking my money!
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
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Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
