LN
Lindiwe N

1 reviews | Active since Jun 2012

30 Mar 2015, 09:22

Tired of Vodacom's Deceptions and lncompetence

I got a call from a telesales woman to sell me an ipad. After some back and forth she finally convinces me that if I don't like the ipad when I get it I have 14 days to return it. On a Fri the Vodafone ipad was delivered to me and within an hour I knew I did'nt want it. I took it home for the weekend to see if I would change my mind. I didn't. I still did not want the ipad so first thing on Mon morning I call the cancellations dpmt to ask them to collect the ipad. <br> <br> The lady on the phone tells me the device will be collected within the week. By Fri the device was still not collected! So I call the number again to find out what is the delay and they give me a new date of Monday. By COB on Mon the device is still sitting on my desk! So call again and AGAIN I get the run around. I have had to call Vodacom 7 times and to this day no one has come to pick up the device. <br> <br> Fine with me if they don't want to pick it up as I have gone out of my way to get them to collect it. But now it is month end and the *********** lot have gone and debited my account for a device I CLEARLY don't want. I would like these people to do their jobs, collect the device and DEFINITELY stop taking my money!

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 16:22
Official
Hello Wendili,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites