BS
Bronwen S
1 reviews | Active since Dec 2010
28 Mar 2023, 09:39
Tired of Vodacom calling me
Every time I ask blind callers to take menoff their database I am laughed at "because you have a Vodacom number!" I do not want people calling me to say "we are not selling you anything" but then proveed to try and make a change to your account. Is this not against the terms of the POPI Act ? Yes. I am a Vodacom customer, but do not want sales calls. How do I stop them?
Helpful (0)
Replies (3)0
Replies (3)BS
Bronwen S's updateReviewer Update
28 Mar 2023, 09:40Every time I ask blind callers to take me off their database I am laughed at "because you have a Vodacom number!" I do not want people calling me to say "we are not selling you anything" but then proceed to try and make a change to your account. Is this not against the terms of the POPI Act ? Yes. I am a Vodacom customer, but do not want sales calls. How do I stop them?
BS
Bronwen S's update28 Mar 2023, 09:40
Reviewer Update
Every time I ask blind callers to take me off their database I am laughed at "because you have a Vodacom number!" I do not want people calling me to say "we are not selling you anything" but then proceed to try and make a change to your account. Is this not against the terms of the POPI Act ? Yes. I am a Vodacom customer, but do not want sales calls. How do I stop them?
Vodacom's replyOfficial
28 Mar 2023, 09:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Mar 2023, 09:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BS
Bronwen S's updateReviewer Update
28 Mar 2023, 12:17Thank you for the response and the assurance that you will put me on the "do not call list" which apparently does exist. Please make sales staff aware of this list, as they seem to think that because I am a Vodacom customer they can call me whether I like itnor not. However, now I know that I am able to stop calls. Thank you
BS
Bronwen S's update28 Mar 2023, 12:17
Reviewer Update
Thank you for the response and the assurance that you will put me on the "do not call list" which apparently does exist. Please make sales staff aware of this list, as they seem to think that because I am a Vodacom customer they can call me whether I like itnor not. However, now I know that I am able to stop calls. Thank you