Tired of Vodacom Call Centres that cannot assist

I phoned Vodacom customer service on Friday Evening and informed that I am experiencing 3G connectivity problems with all my devices and need to connect to connect to the internet. The agent simply said there is nothing she can do about it and I must call back Monday when there is someone that can assist me with my problem. I need to use the internet urgently and My Service Provider did not deliver on that service.<br> <br> My second problem is that Vodacom customer service informed me that I am due for an early upgrade and when I phoned Vodacom Upgrades the rules has change and I can no longer upgrade. What is wrong with Vodacom, is there no training or memos sent to call centre staff informing them of new information that they must know to serve their customers accurately. My bill is R2500 a month and I expect better service from Vodacom, even if I spend R100 per month, I am still a customer.<br>