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Shivani A

1 reviews | Active since Aug 2016

19 Jun 2024, 17:29

TIRED OF VODACOM

It's been a so many weeks and I still have not received any news from Vodacom. Yes they tried to call me and I have returned their calls but still no one is able to assist. I have made numerous calls to Vodacom to a point that I got blocked by their customer service number. I have been told by a number of people that someone named Proud or Pride will contact me but he has not. Today I tried again and spoke to Pride who gave me another number to call. I only get cut of when I try them. My so called investigation has been closed and yet I received to feedback at all. If I couldn't be reached through a phone call could I not at least receive an email. I have even asked for them to call during my work breaks yet nothing. So disappointed with Vodacom. You guys really have no value for your customers..

0
Replies (3)
Vodacom
Vodacom's reply20 Jun 2024, 08:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SA
Shivani A's update22 Jun 2024, 11:10
Reviewer Update
I am disgusted with the service I am getting from Vodacom. I am never going to upgrade any of my other lines going forward. I am going to cancel and use another network. Someone called Fergie contacted me on Thursday and said he will be my point of contact but i heard nothing from him. At 8:30 yesterday another agent called and said she will call back but I missed the call because she called at the wrong time even after telling her to call during my breaks. I called today and once again get pushed from department to department. The last department after sales back office hung up on me while I was talking. I have had enough. I will never again upgrade. I am canceling all my contacts going forward. So disappointed and disgusted
SA
Shivani A's update24 Jun 2024, 13:46
Reviewer Update
So many days and no feedback from Vodacom. I am unable to even make contact as I am blocked. I am sitting with a router that doesn't work and everyone at Vodacom are so unhelpful. Their upgrades agent messed up and I am now having to pay for something I can't use. So upset with Vodacom. I will definitely be considering canceling all future upgrades