SD
Siyanda D

1 reviews | Active since Apr 2016

08 Nov 2017, 13:08

Tired of Vodacom

Guys come on now.

This is ridiculous. Had a chat with Hafiza who advised that some ******* activity had been gong on my acc. hse later advised that it was handled. Now i get a bill of 2.9k ???!!!

I'm told i asked to cancel the acc but how? Your call centre agent was rude as ****. i don't even know what to say.

wow - definitely going to MTN after this debacle.

0
Replies (2)
Vodacom
Vodacom's reply08 Nov 2017, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Nov 2017, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team