NS
Natacia S

1 reviews | Active since Aug 2019

10 Nov 2019, 13:37

TIRED OF THIS NONSENSE

I have lost count of the amount of complaints and queries I have lodged against Vodacom and is still waiting for a response from them, has send emails upon emails requesting a response and all I get is their stupid pathetic automated response asking for the same details over and over again. As was stated in all my previous complaints for the last couple of months I have been billed for things I did not request or approve under the heading - Once off payments paying for things way over priced. I am soooo tired of going through this again.

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Replies (2)
Vodacom
Vodacom's reply10 Nov 2019, 17:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Nov 2019, 08:42
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.