Tired of the lies

<p>I upgraded on the second number linked to my contract on 15 May 2016. I was told that this included a FREE screen repair and 1gig data for three months. This is confirmed on the invoice that I received. My phone falls and I take it to the Bayside 3G store to be repaired. They explained that it will take up to 14 working days. I then get an SMS stating that the estimated cost for repair will be just over R4000. I then call the store where I left my phone and Chriselle promises to call me back. No call back after on the second day and I call again. Phone engaged. I call the Customer care line and the lady I spoke to also couldn't explain why I needed to pay for a free benefit and tries to call the store.. Guess what - line engaged.... Then it becomes my responsibility again to sort this out. I call the store again and get through to them. Spoke to Kevin, he tried helping but the assistance that he was giving was not resolving my issue or getting my phone fixed. Then I ask to speak to his manager. Still I am not able to get answers to my questions. He then says he will get back to me and sends an email saying that my phone will not be fixed because I didn't used the 079 number in the phone that I upgraded, but I should fill in another phone and he will try. It must be very difficult for Vodacom staff to resolve queries because he is still trying with no feedback. </p> <p>So, I can go on forever, but all I want is for Vodacom to fix my phone like promised. Not charge me monthly for a free benefit. This is the first issue that I am having with Vodacom and it is horrible. I am not enjoying the phone that I am paying for and I will not recommend you to anyone. </p> <p>And Vodacom if you send SMSes to rate service, please have the decency to get back to your customers when the rating is not what you expected!</p> <p> </p> <p> </p>