1 reviews | Active since Apr 2017
Tired of repeating my story
<p>More than a week ago Vodacom activated a softlock on my account. There are 5 contracts linked to the account of which two are business phones. Business has now been disrupted since this started. I have contacted the call center 7 times, visited the Customer "Care" Centre 9 times spending 18 hours there, been allocated to 12 different consultants and escalated to 3 supervisors. The problem has not been resolved yet.</p>
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Vodacom Consumer Website Team
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
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Vodacom Consumer Website Team
Never to be heard of again
Never to be heard of again
Dear Mr Bronkhorst,
Apologies on the service received and I hope I was able to improve the experience.
Regards,
Cassandra
Dear Mr Bronkhorst,
Apologies on the service received and I hope I was able to improve the experience.
Regards,
Cassandra
Dear Mr Bronkhorst,
Apologies on the service received and I hope I was able to improve the experience.
Regards,
Cassandra
Dear Mr Bronkhorst,
Apologies on the service received and I hope I was able to improve the experience.
Regards,
Cassandra
Dear Mr Bronkhorst,
Apologies on the service received and I hope I was able to improve the experience.
Regards,
Cassandra
Dear Mr Bronkhorst,
Apologies on the service received and I hope I was able to improve the experience.
Regards,
Cassandra