Tired of poor service. Vodacom Fibre telling me to wait 36hrs for someone to call me.

I'm tired of @Vodacom Fibre telling me to wait 36hrs for someone to call me, when I have had no internet for 2 days now. When you take your debit order, there is no wait. This is the 2nd time since getting vodacom Fibre that we are down. No work no online school can be done. Come and fetch your router! Tired of poor service Vodacom: Vodacom: Service request SR*** update NoReply(2-OCONQXU).