TIRED OF PEOPLE THAT DO NOT DO THERE JOB BUT GETTING PAY FOR DOING NOTHING

Good day

We sended a mail email on the 26 of June to ask how what we must do to move our fibre no answer back on the 8 of July i phoned spend 6 minutes on the phone to report the line to be moved 15 july i phoned and spoke 5 minutes to ask when all will happen still nothing 17 july again 12minutes again 17 july a nother 8 minutes now the 26 of july im already as im typing no they telling me suddenly my account is suspended but i paid everything up to date im tired how long must i pay for no service