LJ
Leandri J

1 reviews | Active since Sept 2016

30 Sept 2016, 10:05

Tired of no feedback

<p>After numerous calls and visits to vodacom stores I discovered that Vodacom took it upon themselves to add a data bunde to my account which I have not agreed to cosing an additional R100 per month.</p> <p>When phoning the call centre I am transfered between account and data dept wasting all my airtime and no one can give me any answers.</p> <p> </p> <p>I want this data bundle to be removed as easy as that. If these changes are not met I am going to the Police station, because in the first place I have not agreed to these charges.</p> <p> </p> <p> Looking forward to your reponse if any.....</p>

0
Replies (1)
Vodacom
Vodacom's reply30 Sept 2016, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team