Tired of following-up for 2 and a half months, and receiving no assistance for our Vodacom Fibre installation

My Fiance Johann Grobler has signed a Fibre contract with Vodacom on 1 November 2018.

I have been calling and following up with Vodacom numerous times to enquire about the installation of fibre, to no avail.

We are so discouraged and do not know what to do anymore to get this fibre installed!?

We have been waiting for 2 and a half months now to have the fiber connected. There is already fibre in our area, so it only needs to be connected to the house!?

After one of my many follow-up calls, someone called Johann in December and said someone will install "today".

No-one arrived to install and we have not heard a word since then...!

We are Vodacom customers for our cellphone contracts and hence thought Vodacom would be a good option for the Fibre, but we have had, and are having such a terrible experience with this fibre installation!?

This is the first time ever i am resolving to Hello Peter to reveiw a company, as i have never experienced such service...