EJ
ELIZE J
1 reviews | Active since Feb 2011
26 Oct 2018, 08:20
TIRED OF BEING *****ED OVER.
Well it is me once again. I want to know, Why use my data while I have extra airtime and please do not tell me it must be used for calling only. I had previously loaded airtime, got my extra airtime, went onto FB or Google and the funds went from my EXTRA airtime after reloading. Is this what we are paying for. How many people gets caught this way. I also loaded the so called SALE data a few days ago with FREE 250mb BUT guess what, IT WAS NOT ADDED, So I had to phone in to get it sorted out. VODACOM YOU SERVICE SUCKS.
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Replies (2)
Vodacom's replyOfficial
26 Oct 2018, 08:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2018, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Oct 2018, 09:19Dear Elize,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Vodacom's reply26 Oct 2018, 09:19
Official
Dear Elize,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)