1 reviews | Active since Jun 2016
Tired of being ********** and messed around by Vodacom
And yet again Vodacom has managed to make me so angry. I call to do an upgrade to an iphone6, I get a quote for the Smart S package of R294.50 and I specifically ask is this inclusive of everything - I am told yes it includes everything this is the final amount I will pay on my invoice unless I go over the allocated data or talktime mins. They then start to do the upgrade and realize I was migrated to another package in Dec - which at the time of doing this I was not told I would only be able to upgrade my phone again in 2 years time. After complaining on HelloPeter they called to say don't worry since I wasn't told about this they will cancel this contract and in 48 hours I can do my upgrade. SO today I call to do the upgrade and I say I want the Smart S package for R294.50 - oh no now it's not R294,50 it's now R369,00 and you get an extra 1GB data - I say why is it more - no it is VAT, I say but VAT takes it to R338.68, no the extra is the 1 GB data - I said but that's supposedly a deal but you must pay for it and what happened to the R294.50 I was quoted - no that doesn't exist - REALLY VODACOM!?!?!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
