LB
Lindy B

1 reviews | Active since Jun 2016

18 May 2018, 09:03

Tired of being ********** and messed around by Vodacom

And yet again Vodacom has managed to make me so angry. I call to do an upgrade to an iphone6, I get a quote for the Smart S package of R294.50 and I specifically ask is this inclusive of everything - I am told yes it includes everything this is the final amount I will pay on my invoice unless I go over the allocated data or talktime mins. They then start to do the upgrade and realize I was migrated to another package in Dec - which at the time of doing this I was not told I would only be able to upgrade my phone again in 2 years time. After complaining on HelloPeter they called to say don't worry since I wasn't told about this they will cancel this contract and in 48 hours I can do my upgrade. SO today I call to do the upgrade and I say I want the Smart S package for R294.50 - oh no now it's not R294,50 it's now R369,00 and you get an extra 1GB data - I say why is it more - no it is VAT, I say but VAT takes it to R338.68, no the extra is the 1 GB data - I said but that's supposedly a deal but you must pay for it and what happened to the R294.50 I was quoted - no that doesn't exist - REALLY VODACOM!?!?!

0
Replies (1)
Vodacom
Vodacom's reply18 May 2018, 10:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team