jF
james F

1 reviews | Active since Apr 2015

27 Feb 2019, 12:06

Tired of asking Vodacom

We are so helpless that we dont know what to do anymore. we have had problems with signal in our area for a long time now. the tower a couple of years back burned down and vodacom just never fixed it up. i dealt with a Angel at vodacom and every time i speak to her she is either on leave or not in the office. the last time that i where able to speak to her the vodacom team from polokwane came out so that they could see what to do regarding this matter. we have told her that there is so many people that is complaining as this is a area that is growing bigger and bigger but yet no reception. companies is in urgent need of this matter to be sorted but the thing that really gets me is that they say they sorting the problem out but never keep you up to date about the matter. we have also said to angel that vodacom is more then welcome to use our property for the tower so that they would be able to run from our electricity just to help the matter out a bit.

now we have been going ever since last year and still no one talking or informing you what is going on after the vodacom team was here to check everything

this is a down fall for so many companies that is loosing out

please could someone just sort this problem out for us

0
Replies (1)
Vodacom
Vodacom's reply27 Feb 2019, 14:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team