rR
risksr R

1 reviews | Active since Jul 2017

10 Jul 2017, 17:05

TIRED OF ABUSE AND FAULTY GOODS

<p>I'm tired of being fooled and abused by Vodacom, my BRAND NEW PHONE Samsung A7 2017 purchased in MARCH had been taken back to the shop in Canal Walk 6 days later after purchase because it shows an error "Moisture detected" and cannot charge my device and it has never been exposed to water or anything. IT HAS BEEN 4 MONTHS of in and out of the vodacom shop because it is 'fixed' 5 TIMES,.<br /><br /> VODACOM HAS HAD MY PHONE MORE TIME THAN ME, but I still pay for it every month<br /><br />Everytime I get the call or text to go pick it up, I go check the phone in shop, and the error pops up again, the device is booked in again everytime the very same day they tell me to collect. <br /><br />Now I got a call saying that nothing is wrong with it, they have refused to change my device several times, it has been sent to Joburg, they scratched the screen (they replaced it) and they have replaced faulty parts such as the microphone among other components and the error is still there. THIS IS HIGHLY UPSETTING! I HAVE 2 CONTRACTS WHICH I WILL CANCEL NOW. I DEMAND A PHONE CHANGE OR I WILL GO TO COURT AND SUE. NO MORE GAMES AND ILL TREATMENT BY VODACOM STAFF.</p>

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Aug 2017, 13:28
Official

Hi Ricardo

As discussed, feedback is provided.

Regards,

RJ