TM
Troy M

1 reviews | Active since Mar 2009

05 Sept 2016, 15:20

Tired - Actually exhausted

<p>Seems to me that all of your loyal customers are also tired.</p> <p>I would like to know why your customer services via e-mail do not work?</p> <p>As you can probably deduce, I have e-mailed a number of Vodacom deptartments including customer care & cancellations & there is just no response. if you do not want us to e-mail you then please just tell us.</p> <p>Perhaps if I start a campaign with hashtag #VODACOM MUST FALL, I might get your attention (or not) - Well I would certainly get your customers attention. Perhaps a strategically placed banner or two in major cities would help.</p> <p>I really am not sure how far to I should go in order for you to communicate with me?</p> <p>Perhaps if you reply to this post, you may have ideas of your own on how this issue can be effectively dealt with?</p>

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TM
Troy M's update08 Sept 2016, 10:50
Reviewer Update

I received a call today 08/09/16 but missed it. Could you please try to call me again

Thank you