Tired

Since June 2025, my Vodacom account has been placed in arrears. I have contacted your customer care department on three separate occasions, requesting that my account status be corrected so I can cancel the insurance attached to my account. Each time I was assured that the issue had been resolved and that I would be able to proceed with the cancellation. However, despite these promises, my account status remains unchanged, and I am still unable to cancel my insurance.

To make matters worse, Vodacom continues to debit money from my account, despite my clear instructions and efforts to resolve the situation. This is unacceptable and has caused unnecessary financial strain and stress.

Furthermore, I was assured by a customer service representative in-store that I would be contacted regarding the smar****ch that was part of my phone purchase made in March 2025. It is now August, and I have not received any communication or update regarding the collection or delivery of this watch