Time wasting tactics on customers

<p>Wednesday the 19th I exchanged talking points for data as I had an emergency and needed to send an email before 7:00am. Talking points were successfully deducted however data was not transferred, so I called the 111 call centre to find out what could be the problem, it was 5:57am when I called, I struggled to speak to an agent but eventually was successfull. I explained to the agent that I exchanged talking points for data and the data is not yet active and she advised me that apparently they are experiencing technical issues with talking points, so I told her about my emergency to send an email before 7:00am and she told me that she will transfer my call to the Talking points team/department and I was put on hold for over an hour and just after 7:00am the call was cut off with no response. The data was activated after an hour. Number 1 KAAK service I received.</p>