TIME TO LEAVE VODACOM, THEY ARE ****MING ME OF MY VODAPAY WALLET FUNDS

I have been locked out of my VodaPay wallet for several days due to a FICA update requirement that the app is forcing me to complete. Every time I attempt to upload my Smart ID card through the in-app process, the system rejects the upload without any clear explanation or error detail.

I have attempted this multiple times over three consecutive days using valid, clear images of my Smart ID. The uploads continue to fail.

When I contacted Vodacom support for assistance, I was told there is nothing they can do. This is unacceptable. I am being denied access to my own funds due to a broken internal system, and the support team has offered no resolution, no alternative channel, and no timeline for a fix.

I am requesting: 1. Immediate escalation to the VodaPay technical team to resolve the upload failure 2. An alternative FICA verification method (e.g. in-store or manual submission) 3. Full restoration of access to my wallet without further delay

If this is not resolved promptly, I will escalate this matter to the FSCA as a formal financial services complaint.