1 reviews | Active since Feb 2017

17 Feb 2017, 09:49

Time to change networks!!!

<p>I just recharged with 3 vouchers. R110.00, R29.00 and R12.00. A total of R152.00. I went on the My vodacom app to buy a 1GB data bundle as they have the double your data promotion on. I tried numerus times and all the app said is I have insufficient funds. I tried the *111# and the same thing. After calling customer service they said they are going to sync my nr on their system and I should switch my phone off 5 to 10 minutes and try again. I did and the app did exactly the same thing, but the *111# worked. So I have 1GB of data but wil not recieve my free data. I have been with vodacom my whole life and up to date have had little problems, but now their service are falling appart and I think I will just change to a more affordable network that won't "experience problems" when they are running promotions for customers.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Feb 2017, 10:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Feb 2017, 10:02
Official

Dear Client

Please accept my sincere apology for the inconvenience caused.

I responded to you in order to rectify this matter.

Kind regards

Vodacom Consumer Website Team