Time to change networks!!!
<p>I just recharged with 3 vouchers. R110.00, R29.00 and R12.00. A total of R152.00. I went on the My vodacom app to buy a 1GB data bundle as they have the double your data promotion on. I tried numerus times and all the app said is I have insufficient funds. I tried the *111# and the same thing. After calling customer service they said they are going to sync my nr on their system and I should switch my phone off 5 to 10 minutes and try again. I did and the app did exactly the same thing, but the *111# worked. So I have 1GB of data but wil not recieve my free data. I have been with vodacom my whole life and up to date have had little problems, but now their service are falling appart and I think I will just change to a more affordable network that won't "experience problems" when they are running promotions for customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the inconvenience caused.
I responded to you in order to rectify this matter.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the inconvenience caused.
I responded to you in order to rectify this matter.
Kind regards
Vodacom Consumer Website Team
