HH
Hennie H
1 reviews | Active since Dec 2016
17 Oct 2018, 12:35
Time is of the essence
Took in all the documents to do a transfer of ownership of two cell numbers one cell number was done within 3 week to day I am still waiting for the other number to be transferred, was told you can only do one at a time and each time I ask for feedback I am told that the branch staff is still waiting, when I asked to take it further I was told to call ********** they then advised they don't deal with branch quires I must call ********** when I call I need a store operating number OI just don't understand why it must take 2 months to do a transfer of ownership and why no one cant give me proper feedback - I would like to have my request action immediate and for the Vodacom staff to actual provide me with service
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
17 Oct 2018, 12:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 12:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
HH
Hennie H's updateReviewer Update
18 Oct 2018, 11:12Good day Vodacom my complaint is about taking to long you send a genetic response with no personal touch nor any contact to date from you office.
I have been dealing with the branch staff with no success I want a senior manger to contact me to have my problem resolved, Vodacom is make there problems there client clients or future clients problem, THIS IS NOT CLIENT SERVICE
HH
Hennie H's update18 Oct 2018, 11:12
Reviewer Update
Good day Vodacom my complaint is about taking to long you send a genetic response with no personal touch nor any contact to date from you office.
I have been dealing with the branch staff with no success I want a senior manger to contact me to have my problem resolved, Vodacom is make there problems there client clients or future clients problem, THIS IS NOT CLIENT SERVICE
HH
Hennie H's updateReviewer Update
22 Oct 2018, 12:01Good day Vodacom can my request please be resolved now I have a call agent call me on the 18/10/2018 and he said he will get back to me its now 48 working hours later and no feedback once again from Vodacom why do I need to keep following up with you guys do you understand client service of just don't care????
HH
Hennie H's update22 Oct 2018, 12:01
Reviewer Update
Good day Vodacom can my request please be resolved now I have a call agent call me on the 18/10/2018 and he said he will get back to me its now 48 working hours later and no feedback once again from Vodacom why do I need to keep following up with you guys do you understand client service of just don't care????
HH
Hennie H's updateReviewer Update
23 Oct 2018, 15:12Can I please ask that some one from Vodacom contacts me that actual cares and is willing to assist me?????????????????
HH
Hennie H's update23 Oct 2018, 15:12
Reviewer Update
Can I please ask that some one from Vodacom contacts me that actual cares and is willing to assist me?????????????????
HH
Hennie H's updateReviewer Update
23 Oct 2018, 15:14Your complaints department contacted me on 18/10/2018 and said they will get back to me today no further feedbac****!!!
HH
Hennie H's update23 Oct 2018, 15:14
Reviewer Update
Your complaints department contacted me on 18/10/2018 and said they will get back to me today no further feedbac****!!!
Vodacom's replyOfficial
26 Oct 2018, 11:52Dear Hennie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have received feedback from our customer acquisitions team and we have responded to you via email with the feedback. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have received feedback from our customer acquisitions team and we have responded to you via email with the feedback. Regards Consumer Website Team(SA)
Vodacom's reply26 Oct 2018, 11:52
Official
Dear Hennie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have received feedback from our customer acquisitions team and we have responded to you via email with the feedback. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have received feedback from our customer acquisitions team and we have responded to you via email with the feedback. Regards Consumer Website Team(SA)