Time delays and bad customer service.

I have been waiting for almost a month for vodam to install fibre and to connect my internet. I regret using them. It took over 14 days for the fibre to be put in, but three days after fibre was put in there was still no connectivity. I then called and was advised that there internet would be up and running within 24hours....it is now 5 days later and I still have no connection. I called today and spoke to a Charmaine who would not help me without an SR number, I advised I didn't have it and she cut the phone. Vodacom customer service is really bad.