HR
Hildegard R
1 reviews | Active since Mar 2018
03 Nov 2018, 00:48
TICKETS ARE NOT BEING USED!!!!!
THIS KEEPS HAPPENING NOW WHERE I HAVE A WHATSAPP AND A SOCIAL TICKET ACTIVE BUT THEY ARE NOT BEING USED, INSTEAD MY AIRTIME IS BEING USED! I HAVE NOW LOST PROBABLY R120 WORTH OF AIRTIME IN THE LAST DAY BECAUSE OF THIS. THIS IS UNACCEPTABLE. I WANT MY AIRTIME BACK. WHEN ARE YOU GOING TO STOP *****ING FROM YOUR CUSTOMERS? WE HAVE 9 CONTRACTS WITH YOU BUT IT LOOKS LIKE WE SHOULD STRONGLY CONSIDER MOVING THEM ALL. FEEL FREE TO GIVE ME A DATE AND TIME I CAN EXPECT MY AIRTIME BACK. THANK YOU.
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Vodacom's replyOfficial
03 Nov 2018, 08:32 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2018, 08:32
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team