Ticket number EC-ITWS-2UALUZ Last I received multiple calls from

Ticket number EC-ITWS-2UALUZ Last I received multiple calls from.Vodacomsaying that I owe them I told them I do not have any contract with them the lady advised that I go to nearest Vodacom shop then iwent to pinetown. When I get there I was told that I took a phone online with Vodacom I told them that I never bought any phone on-line they advised me to go to nearest SAPS then idid I send electronic mail to Vodacom then I received a ticket number but even today no one said anything to me about this case Please Vodacom must advise me what security procedure they have in place to make sure that who is buying on line is the legit person. When was this phone collected by who. Which I'd was used(green barcode id) Who was doing the application (which shop and the agent name) Last please tell what take you so long to revert to me about this.