Ticket EC-21V9-28E27R Closed Without Resolution – Ongoing Network Failure

To Vodacom Support,

I am lodging yet another formal complaint regarding Vodacom’s continued practice of closing network tickets without resolving the problem or contacting me.

The latest ticket, EC-21V9-28E27R, has been marked as “resolved,” yet nothing has been fixed. I received no communication, no follow-up, and no confirmation call from any technician. The network in the Greater Ballito area remains poor, unstable, and unreliable, and the issue is still very much ongoing.

This is now a repeated pattern with Vodacom:

Tickets are closed prematurely,

No verification is done with the customer,

No technician contact takes place, and

The underlying network failure continues.

I want to clearly reiterate that the problem is NOT solved, and the service remains below acceptable standards for business use.

Given Vodacom’s continued inability to restore proper service and its ongoing mismanagement of support cases, I once again request formal written confirmation that my business contracts will be released without penalty due to Vodacom’s failure to perform in terms of service obligations.

Please treat this matter with urgency and provide a proper response — not another automatic ticket closure.

Regards, George Partridge