Ticket assigned then not assigned SR***

Once again I'm experiencing delays with a technician that is supposed to call me , I called yesterday they said my ticket has been assigned to someone today it has not been assigned I have paid my services and now need to wait the last time it took two weeks for a 5min job to be done I'm not willing to wait another day, we have no access to anything in the house due to internet service i need this issue sorted asap as I missed my classes due to this nonsense SR***