Ticket 23848... still waiting for pick up of phones. 7th attempt to get this sorted

after fighting for 2 months to get the ***** sorted out , now we over a month to sort out an incorrect number on contract. come on vodacom you can not be this ****** useless. amazing ....can get a phone to you the next day but cant fetch one back in over a month. Now ive paid my bill for a incorrect contract and been sitting with a new phone I can not use. all charges will be reversed and refunded for the December contract. and by the way what happened to the free 10 gig data on the phone just disappeared the beginning of this month??? awaiting the automatic response from you and then nothing OR are you going to actually sort this out