Thumbs down to Vodacom for ********* business practices

<p>I have a 24 month cellphone contract (ends 21/01/2017)with Vodacom,specifically at Vodacom Vangate 4u (Athlone Western cape) which icludes a Blackberry 9720 on a R199 p/m subscription. The cellphone was giving me endless problems from day one. On the 10/12/2015 i gave my phone in for repairs,only to receive it back on the 13/01/2016. This was way over the 21 day repairs time Vodacom states in its Terms & Conditions that it should take,& if it goes beyond that the customer is entitled to a brand new handset or a refund. But being a loyal customer i never asked for that. I accepted the REFURBISHED phone without any complaints. Then the refurbished phone started giving problems again. I returned it again to 4U VANGATE(their customer service is pathetic,but more so that of the managers always).The phone was returned with a BER technical final report. Manager said the technicians report stands,even after i said i was entitled top a brand new handset at the start of the year. Unfortunately,it seems this branch has enough customers that the loss of one(or more) does not make a difference. *********? YES. Bad Service? YES. Vodacom # 1 network in SA?...NO!!</p>