Thumbs down to Vodacom

Tried to cancel a small secondary contract with Vodacom yesterday as I am extemely dissatisfied with Vodacom over another issue. Although am tied to a 3 year contract, my intention is to cancel any other contracts so that when the time comes I have no ties to Vodacom. The extremely pleasant cancellations consultant (who is very good ) at his job persuaded me, against my better judgement, to upgrade the contract I was trying to cancel by offering me a special deal as I am supposedly a high rated customer of Vodacom. Funny that Vodacom didn’t think I was a high enough rated customer to help me with my other issue!! Having slept on it, I realized I was being foolish and phoned in to cancel the upgrade. (1 day later) I was told I couldn’t cancel with Vodacom and that I would have to wait for the courier company to contact me next week. Why can’t Vodacom just phone the courier and tell them not to deliver. It’s amazing when they are selling you something they will bend over backwards but the moment you try and stop it then they can’t help you. I absolutely cannot wait for the day to come when I part ways with Vodacom and your double standards. You do not value your customers!!!!!