Thumbs down for Vodacom!

I took out a contract with Vodacom in 2022. The contract had expired on 30 April 2024. On Friday 22 MARCH, I went to a Vodacom branch in order to convert the contract into a pay-as-you-go. The branch gave me a number to phone. I phoned at 17:26 on Friday 22 March 2024. The lady who assisted me was more interested in selling me an upgrade than listening to what I wanted. I asked for the conversion and immediately received an SMS, promising a further e-mail.

I phoned again today, 3 May as I have not received the promised e-mail. I was then told the conversion was not done by the previous agent I spoke to on 22 March! And, because I only phoned today, the conversion date is pushed back to 31 May, and I must pay another premium.

I am furious! I did due diligence to request the conversion more than a month in advance. Vodacom messed up and now I must pay for it! This is very, very bad service.

My mobile phone is up for upgrade soon and if this is the way Vodacom treats their paying customers, I will not renew the contract with Vodacom again.