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Vanessa S

1 reviews | Active since May 2018

11 May 2018, 16:55

Thumbs down for Vodacom

Been trying to cancel my contract since January 2018 store consultant give me the wrong contract end date and had to pay another 3 months till contract expire that was March we are in May and there are still billing me after 4 call ( they seem to have no record of my calls) a wrong cancelation nummer that was given to me by the person who I spoke to on my 3rd call and my 4th call assured me it was now cancelled, still received another invoice today and they are wondering why I changed to telkom will never use Vodacom ever again

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Replies (3)
Vodacom
Vodacom's reply11 May 2018, 17:05
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 May 2018, 08:53
Official

Good day

We regret taking note of your experience and thank you for bringing this matter to our attention. We are in contact with the division in question and will follow up to ensure that this matter is attended to.

We once again apologise for any inconvenience caused.

Regards

Moddy

Best regards,

Vodacom
Vodacom's reply15 May 2018, 10:54
Official

Good day

We regret taking note of your experience and thank you for taking my call.

The matter is now resolved, thank you for allowing me to explain and assist.

Kindly review your Hellopeter posting should you have the time.

Regards

Moddy

Best regards,