GM
Glenrose M
1 reviews | Active since Mar 2023
25 Mar 2023, 09:47
****s of note .
Don’t ever get a contract with vodacom, you will never pay a fixed amount with them, their prices are constantly fluctuating. They sold me a new migration plan with the promise that i will be saving money, to my surprise im paying way more now. They protect their agents who sells us things falsely all in the name of they follow a scrip. Vodacom is the worst network ever. ****s of note.
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Replies (2)GM
Glenrose M's updateReviewer Update
25 Mar 2023, 10:02I was reffered to the 3rd party rewards department so that they can investigate by listening to the call recordings between me and the agent that migrated me to a new package. After a few weeks of calling everyday I finally got feedback that was not in my favour, stating that the amount i was quoted as my new installment was excluding VAS, i further asked what is VAS because I personally asked the agent for the monthly installment to compare affordability and the agent quoted me a false amount, tricking me into signing up and end up paying more. Now im stuck with a high bill and its all my fault according to vodacom. No emails or statements on the new migration plan.
I would not have agreed to something i cant afford. Vodacom you are ****s and you don’t value your customers.
I would not have agreed to something i cant afford. Vodacom you are ****s and you don’t value your customers.
GM
Glenrose M's update25 Mar 2023, 10:02
Reviewer Update
I was reffered to the 3rd party rewards department so that they can investigate by listening to the call recordings between me and the agent that migrated me to a new package. After a few weeks of calling everyday I finally got feedback that was not in my favour, stating that the amount i was quoted as my new installment was excluding VAS, i further asked what is VAS because I personally asked the agent for the monthly installment to compare affordability and the agent quoted me a false amount, tricking me into signing up and end up paying more. Now im stuck with a high bill and its all my fault according to vodacom. No emails or statements on the new migration plan.
I would not have agreed to something i cant afford. Vodacom you are ****s and you don’t value your customers.
I would not have agreed to something i cant afford. Vodacom you are ****s and you don’t value your customers.
Vodacom's replyOfficial
25 Mar 2023, 10:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2023, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team