VN
Venita N

1 reviews | Active since Jul 2018

06 Sept 2018, 21:36

THRICE AGAIN VODACOM LEGAL DEPT's INCOMPETENCY

Its been a month since I have spoken to a consultant from Legal. He was suppose to have queried with the relevent department with regard to my contract period and send it to me via email with his contact details. Up to date no response. The only time I can communicate with Vodacom is wen I put some thing like this up. Today I received a call from the Debtors company claiming the outstanding amount. VODACOM, GET YOUR ACT TOGETHER AND THIS ISSUE. Its been a year now.

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Replies (2)
Vodacom
Vodacom's reply07 Sept 2018, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Sept 2018, 19:35
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)