EM
Eldred M

1 reviews | Active since May 2016

01 May 2017, 08:59

Three times to cancel a data contract

<p>I have spend 2 hours in March at Canal walk to cancel a data contract at a vodacom shop. End of march I will billed again. On the first of April 2017 I spent a further 2 hours on the phone to cancel the same contract and the consultant confirmed that this will be done by the end of the month. Today I see my contract is still in force. What's wrong with you people, you cannot even get a simple thing like that done. </p> <p> </p> <p>Please cancel this contract to prepaid for the LAST time. ********** . This time you phone me when it's done on ********** 061. </p>

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Replies (2)
Vodacom
Vodacom's reply01 May 2017, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 May 2017, 14:08
Official

Dear Eldred,

Your query has been resolved.

Regards,

Cassandra