1 reviews | Active since May 2016
Three times to cancel a data contract
<p>I have spend 2 hours in March at Canal walk to cancel a data contract at a vodacom shop. End of march I will billed again. On the first of April 2017 I spent a further 2 hours on the phone to cancel the same contract and the consultant confirmed that this will be done by the end of the month. Today I see my contract is still in force. What's wrong with you people, you cannot even get a simple thing like that done. </p> <p> </p> <p>Please cancel this contract to prepaid for the LAST time. ********** . This time you phone me when it's done on ********** 061. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Eldred,
Your query has been resolved.
Regards,
Cassandra
Dear Eldred,
Your query has been resolved.
Regards,
Cassandra
