Three months without a phone

I have been to Vodacare in Menlyn to repair my brand new phone three times since getting it in May of 2015. I pay my contract every month for a phone I cant even use. I have been promised a credit from the manufacturer to replace my phone for the past three weeks. I get no updates, no feedback. My messages remain un-returned.<br> This is very ridiculous. I pay R 800 + for a phone which I haven't used for a full week since I received it. I Want this sorted, as it effects my work, but nobody seems to see my haste in the matter. This is a terrible service that I am getting offer from SA's self proclaimed \best network". I have a right mind in stopping my debit order until I have answers or a new phone. I wont recommend Vodacom to anyone when it comes to after sales!!!! """