Three months to get NO FEEDBACK

<p>I logged a call with Vodacom on 23 June 2016. Waited till today to receive feedback, but I just received a text saying the call is closed (Ref: 1- ********** 7660). Trying to speak to the Online Chat team, did not help. Calling 114 does not help either, they just send me round and round and eventually cut me off. Can someone PLEASE ASSIST ME!</p> <p> </p> <p>WHY WAS MY CALL CLOSED EVEN THOUGH IT HAS NOT YET BEEN RESPONDED TO OR RESOLVED????</p>