lL
louralindford L

1 reviews | Active since Oct 2016

26 Oct 2016, 19:40

Three months to change name of ownership

<p>Three months ago I went into Vodashop Hatfield to upgrade my new contract and change name of ownership. And still I am struggling. Its been three months and still no change of ownership. They only say that it is the system change from a old to new one and that it is sent to headoffice. </p> <p>I went back to the shop where they advised me to ho to Menlyn Vodacare as they can help. I got to Menlyn where they told me that I need to go back to the Hatfield as they need to follow up. Got to Hatfield again where both the consultant and manager assuredme that it willbe done. I am fed up and so disappointed that I upgraded, will definitely cancel my contract when due. </p>

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Replies (2)
Vodacom
Vodacom's reply27 Oct 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

lL
louralindford L's update27 Oct 2016, 10:44
Reviewer Update

Thank you, while a consultant will contact me, can they please also have a look on the system why it is impossible to upload data to my phone, I've tried the app which is not working as well asthe *111# function. I've called the calle centre last night and again just now and it has now been dent to the IT department. This is ridiculous