Three days and no signal

Has anyone else suffered the incompetence of Vodacom? I bought a reconditioned iPhone 5S (on contract) on Friday for my wife's use. As of now the SIM card has not been activated despite many calls to the Vodacom store at Galleria Amazimtoti. In desperation I called Vodacom's so called help line, only to be told that the \activation center\" closed at 2:00 pm. If this is the level of competence prevailing in our telecom industry I weep for our country."