AL
Andre L
1 reviews | Active since Nov 2018
03 May 2021, 14:43
Three calls with no action! Poor service!
It is now for months we have tried to cancel two data contracts! We have phoned *** three times and on the last occasion was end of April. We have spoken to Taboseng and Joseph and Karis. They said they will email us the ref no's which never happened! The end of April they deducted money for both ACC. Only one data line has stopped working but the other data ACC is stil active! So after so many calls to you they have still not done that was asked! Must I now phone again No!!!
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Vodacom's replyOfficial
03 May 2021, 16:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2021, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team